At Step to Renew, we aim to provide a smooth and reliable shipping experience for our customers. Please review our shipping policy to understand our delivery process and timelines.
1. Shipping Coverage
We deliver across India.
Some locations may have limited delivery services due to logistics constraints.
2. Shipping Time & Processing
Orders are processed within 2 business days after payment confirmation.
Estimated delivery time varies by location:
Standard Shipping: 5business days
Express Shipping: 3 business days (if available)
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Charges
Standard shipping rates apply based on the delivery location and chosen shipping method.
Free shipping may be available for orders above a certain value.
Express shipping is available at an additional cost.
4. Order Tracking
Once your order is shipped, a tracking number will be provided via email/SMS.
You can track your order through our website or the courier partner’s website.
5. Delivery Issues & Delays
We are not responsible for delays caused by unforeseen circumstances such as weather conditions, courier service issues, or customs clearance delays.
If your order is delayed beyond the estimated delivery time, please contact our customer support.
6. Incorrect Shipping Address
Customers must provide an accurate shipping address at the time of purchase.
Step to Renew is not responsible for orders delivered to incorrect addresses provided by the customer.
If an incorrect address is entered, contact our support team immediately to update the details before shipment.
7. Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, please contact us within 3 days of the estimated delivery date.
We will assist in filing a claim with the courier service and may offer a replacement or refund.
8. International Shipping & Customs
For international orders, customs duties, import taxes, and other fees may apply, which are the responsibility of the customer.
Customs clearance procedures may cause delays beyond our estimated delivery time.
9. Contact Us For any shipping-related inquiries, please contact us.
By purchasing from Step to Renew, you agree to this Shipping Policy.
