At Step to Renew, we strive to provide high-quality refurbished smartphones. If you are not satisfied with your purchase, our refund and replacement policy ensures a smooth resolution. Please read the following terms carefully.
1. Eligibility for Refund & Replacement
Refunds and replacements are available only within 3 days of the delivery date.
The device must be in its original condition, with no physical or water damage.
The product must be returned with all original accessories, packaging, and invoice.
Any unauthorized repairs or modifications will void the eligibility for a refund or replacement.
2. Refund Policy
A refund request must be raised within 1 days of receiving the product.
Once we receive and inspect the returned product, the refund will be processed within 7 days.
Refunds will be credited to the original payment method.
Shipping charges are non-refundable unless the product is defective or incorrect.
3. Replacement Policy
If you receive a defective or incorrect product, you can request a replacement within 3 days.
The replacement will be initiated after we verify and approve the returned product.
If the requested replacement is unavailable, a refund will be processed instead.
4. How to Request a Refund or Replacement
Contact our customer support at [Insert Contact Email] with your order details and reason for return.
Our team will guide you through the return process and provide a return shipping label if applicable.
Pack the product securely and ship it back to the provided address.
5. Exceptions to Refund & Replacement
No refund or replacement will be provided for:
Devices with signs of physical damage, water damage, or misuse.
Products returned beyond the eligible return period.
Items missing accessories or original packaging.
6. Cancellation Policy
Orders can be canceled within 24 hours of purchase if they have not been shipped.
If the order has already been shipped, it must be returned following the refund policy.
7. Contact Us For any refund or replacement queries, please contact us.
By purchasing from Step to Renew, you agree to this Refund & Replacement Policy.
