At Step to Renew, we strive to provide high-quality refurbished smartphones with a hassle-free shopping experience. If you’re not satisfied with your purchase, our return and exchange policy ensures a smooth process.
1. Return Policy
You can return your product within 7 days of delivery if you receive:
A defective or non-functional device
A device with major cosmetic damage (beyond normal refurbished condition)
A wrong item (model, color, or variant different from what was ordered)
The product must be returned in its original condition, including all accessories and packaging.
Returns will not be accepted for:
Minor cosmetic imperfections that do not affect functionality
Issues caused by improper use, physical damage, or unauthorized repairs
Software-related issues that can be fixed with updates or resets
2. Exchange Policy
You can request an exchange within 7 days if the device has a functional issue.
Exchange will be provided for:
A phone with defective hardware
A phone with major performance issues
The exchanged product must be of the same model or price range (subject to availability).
3. Refund Policy
Refunds are processed within 7-10 business days after the returned product passes inspection.
Refunds will be issued via the original payment method.
If you paid via Cash on Delivery (COD), the refund will be processed via bank transfer or store credit.
4. Warranty & Support
All refurbished phones come with a limited warranty (e.g., 3 to 6 months) covering manufacturing defects.
For post-return support, contact our customer service team.
5. How to Initiate a Return or Exchange?
Contact us within the return period.
Provide your order details and a description of the issue (with images if necessary).
Our team will guide you through the pickup or return shipping process.
